Terms and conditions

1. The seller is obliged to process a binding order, dispatch the ordered goods, and deliver them to the buyer’s address within the deadline communicated to the buyer upon order confirmation. Upon receipt of the goods from our carrier, or at the seller’s premises in the case of personal collection, the buyer will receive a tax document for the goods. If the tax document is not enclosed with the goods, it will be sent to the buyer electronically within 3 days of receipt of the goods. At the consumer’s request, the seller is obliged to provide a written warranty (warranty certificate). If the nature of the item allows, it is sufficient to issue the buyer with a proof of purchase containing the information that must be included in the warranty certificate instead of the warranty certificate. The warranty certificate must contain the name and surname, name or business name of the seller, ID number, registered office if it is a legal entity, or place of residence if it is a natural person. If a longer than statutory warranty is provided, the seller shall specify the conditions and scope of the warranty extension in the warranty certificate.
2. All personal data provided during registration is confidential.
3. The seller is obliged to delete a registered customer from the database if the customer requests this in writing.
4. The seller has the right to refuse an order if the buyer has not fulfilled their obligation to take delivery of the goods or pay the purchase price.
5. Both the seller and the buyer have the right to withdraw from the purchase contract (binding order) until the moment of delivery of the goods that are the subject of the purchase contract, for any reason and without giving a reason (this provision does not in any way affect the consumer’s right defined in paragraph 5) of Article F / Terms and Conditions); The buyer hereby acknowledges that the seller will generally withdraw from such a contract if the goods are no longer manufactured or supplied to our market, or if they began to be supplied to the seller at a higher price, so that the sale of the ordered goods to the customer at the price stated in the order would be unprofitable for the seller (taking into account the costs of transport and maintenance of the acra.cz online store). If the buyer has paid for the ordered goods in advance (by bank transfer, GSM banking, etc.) and if the buyer or seller withdraws from the purchase contract in accordance with the above, the seller shall return the full amount to the buyer immediately after delivery of the written withdrawal from the contract to the other party.
6. The contract may be concluded in the Czech language. We always strive to meet your requirements as best we can and to provide you with the best possible price. Pursuant to Section 1826 of Act No. 89/2012 Coll., as amended, of the Civil Code, we hereby inform you that we are not aware of any codes of conduct that would apply to our type of online store, would be binding on us or at least authoritative, Therefore, in accordance with this provision, we state that we do not comply with any such codes of conduct that are binding on us or otherwise, nor can we comply with them, nor can we provide information on the accessibility of such codes of conduct using electronic means. However, we always carefully comply with the general requirements for the quality of our services and do our utmost to ensure your highest satisfaction.
7. According to the law on sales records, the seller is obliged to issue a receipt to the buyer. At the same time, they are obliged to register the received sales with the tax administrator online; in the event of a technical failure, this must be done within 48 hours at the latest.
8. By sending the order and its subsequent acceptance and confirmation by our e-shop, a valid purchase contract has been created, fully effective in accordance with our terms and conditions, which the buyer agreed to in the last step before sending the order, and in accordance with the currently valid laws of the Czech Republic. Failure to accept the shipment by the buyer does not mean that the buyer has canceled the order or withdrawn from the purchase contract. According to § 2118 paragraph 1 of Act No. 89/2012 Coll. Civil Code (new), this constitutes a breach of the purchase contract. According to the law, our store acrasport.cz is entitled to compensation from the buyer for the costs incurred for picking, packing, shipping, and handling.

1. The buyer is obliged to provide a correct and complete postal address to which the ordered goods are to be sent.
2. The buyer is obliged to collect the ordered goods and pay the total price. The customer agrees to the total price when filling out the order form before its binding confirmation.
3. The buyer has the right to have their personal data deleted from the database if they request this in writing. The seller hereby undertakes to delete the buyer’s data from the database within 3 days of receiving the written request. Only data necessary for accounting purposes will remain in the database.
4. With the exception of a purchase contract for the provision of services, if their performance was commenced with the consumer’s consent before the expiry of the 14-day period from the acceptance of performance; for the delivery of goods or services whose price depends on fluctuations in the financial market independent of the supplier’s will; the delivery of goods modified according to the consumer’s wishes or for his person, as well as goods that are subject to rapid deterioration, wear and tear or obsolescence; the delivery of audio and video recordings and computer programs, if the consumer has broken their original packaging; the delivery of newspapers, periodicals and magazines; consisting of a game or lottery, the consumer has the right to withdraw from this contract within 14 days of receiving the goods. The goods must be undamaged, without signs of use or wear, preferably in their original intact packaging. The customer bears the cost of returning the goods to the supplier. Under the above conditions, the seller shall refund the purchase price to the customer by bank transfer (or postal order to the buyer’s address) no later than 14 days after withdrawal from the contract, but not before receipt of the returned goods. If the consumer exercises the right to withdraw from the contract pursuant to Section 1829 of Act No. 89/2012 Coll., as amended, the supplier is entitled to compensation for the costs incurred in connection with the return of the goods and their restoration to their original condition. It is necessary to consider the costs that acra.cz will incur in restoring the goods to their original condition, which may be required to be paid. You can avoid these charges by restoring the goods to their original condition yourself (cleaning, completing, proper packaging, etc.). Due to the diversity of goods, each case of withdrawal from the contract is handled individually.
5. These costs are always assessed individually and, as such, are then charged to the customer and offset against the amount for the returned goods. The consumer may send the withdrawal from the purchase contract to the address of the seller’s premises or to the seller’s e-mail address reklamace@obchod.cz. The consumer may also use this sample form provided by the seller to withdraw from the purchase contract.
6. If the item is not in accordance with the purchase contract upon receipt by the consumer (hereinafter referred to as a conflict with the purchase contract), the consumer has the right to have the seller bring the item into a state corresponding to the purchase contract free of charge and without undue delay, either by replacing the item or repairing it, according to the consumer’s request. if this is not possible, the consumer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the consumer was aware of the conflict with the purchase contract before taking delivery of the item or caused the conflict with the purchase contract themselves. A conflict with the purchase contract that becomes apparent within six months of the date of delivery of the item is considered to have existed at the time of delivery, unless this is contrary to the nature of the item or unless proven otherwise. If the defect can be removed, the consumer has the right to have it removed free of charge, in a timely manner and properly, and the seller is obliged to remove the defect without undue delay. Unless this is disproportionate due to the nature of the defect, the consumer may request a replacement of the item or, if the defect concerns only a part of the item, a replacement of the part. If this is not possible, the consumer may request a reasonable discount on the price of the item or withdraw from the contract. If the defect cannot be remedied and prevents the item from being used properly as an item without a defect, the consumer has the right to exchange the item or withdraw from the contract. The consumer has the same rights in the case of removable defects if the consumer cannot use the item properly due to the recurrence of the defect after repair or due to a larger number of defects. In the case of other non-removable defects, if the consumer does not request replacement of the item, the consumer has the right to a reasonable discount on the price of the item or may withdraw from the contract.
7. The seller ensures the take-back of electrical equipment from households and the separate collection of electrical waste, batteries, and accumulators in accordance with the relevant legal regulations. The buyer is entitled to hand over old electrical equipment when purchasing new similar electrical equipment or batteries or accumulators at any of the seller’s stores. When purchasing electrical equipment, the seller also ensures the free take-back of similar electrical equipment from the buyer at the point of sale. The buyer is also entitled to return electrical equipment, electrical waste, or batteries or accumulators to collection points designated for the collection of such waste in the relevant municipality. Electrical equipment, electrical waste, batteries, or accumulators must not be disposed of together with mixed waste, but must be disposed of at designated locations, i.e., collection yards or take-back points, such as those listed above. The aforementioned equipment and waste will be further used to manufacture new equipment. Hazardous and harmful substances from this equipment and waste can damage the environment or human health.
8 . The Czech Trade Inspection Authority, an entity for the out-of-court settlement of consumer disputes, known as “ADR,” with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: http://www.coi.cz.

Our company needs the personal data that e-shop customers fill in to accept orders and ensure the delivery of the ordered goods or services. This is a legal basis for the performance of a contract in accordance with Article 6.1. b) of the GDPR and applies to the period of order fulfillment.

After delivery of the goods or services, we are obliged to retain this data on the basis of a legal obligation for the duration of the warranty period for the settlement of any complaints in accordance with Section 620 of Act No. 89/2012 Coll.

We are required by law to retain issued tax documents for 10 years in accordance with Act No. 235/2004 Coll., on value added tax, Sections 35 and 35a. After this period, they will be deleted.

We will use your email address to send you commercial communications relating to similar goods or services that you have purchased. You can unsubscribe from these communications at any time by clicking on the link provided in the email. This is based on a legitimate interest that is fully in accordance with Act No. 480/2004 Coll. and Article 6.1 f) of the GDPR.

You have the right to access, correct, delete, transfer in a transferable format, restrict, withdraw consent, object, and complain to the supervisory authority. Detailed information on the processing of personal data can be found here.