All About Shopping

We ship orders the next business day. Delivery within the Czech Republic usually takes 1–2 business days, depending on the carrier you choose.

Yes, we deliver our products throughout Europe.

As soon as we receive the merchandise, provided it is undamaged and in its original condition, we will refund your money no later than 14 days after it is delivered to our address.

Once an order has been placed, it can no longer be changed. But we’ll work it out together. Please call us as soon as possible at +420 481 389 087 or email us at obchod@acra.cz, and we’ll advise you on what to do next.

Once your order has been placed, we'll email you about all the important steps. As soon as we ship your order, you'll be able to track its progress using the link provided by the carrier.

If you encounter a problem during payment, please check the information you entered and make sure you have sufficient funds in your account. If the problem persists, please contact our customer support at +420 481 389 087 or email us at obchod@acra.cz.

Together, we’ll work it out.

If you want to change your payment method after placing an order, please contact our customer support at +420 481 389 087.

We will send you a payment confirmation via email. If the payment does not go through, we will notify you via email with instructions on how to make the payment again.