Returns and Complaints

You may return items purchased from us within 14 days of receipt without providing a reason. Simply contact us, pack the items carefully, and send them to ACRA SPORT, s.r.o., Brodská 161, 513 01 Semily. Returned items must be undamaged and complete; the customer is responsible for shipping costs. We will refund your money within 14 days of receiving the returned items.

You may file a claim for a product if a defect appears during the warranty period (usually 24 months from the date of receipt). Please report the claim by email or phone, describe the defect, and include proof of purchase. Send or deliver the defective product to the following address:

ACRA SPORT, s.r.o.
Brodská 161, 513 01 Semily
Czech Republic

Please pack the goods securely to prevent damage during shipping. The claim will be processed within 30 days of receipt of the goods at the latest, and we will inform you of the outcome.

Once the returned merchandise has been received and inspected, the refund will be issued no later than 14 days after delivery. The refund will be sent using the same method used for the original payment, unless otherwise agreed.

You can find the return form on our website, ACRA.cz, in the “Returns” section or right here: form. Simply fill it out and include it with the items you are returning.

You can find the product return form on our website, ACRA.cz, in the “Returns” section or right here: form. Simply fill it out and include it with the item you are returning.

The customer is responsible for the cost of shipping the item back to us, unless it is a warranty claim or the item is damaged, in which case we will cover the return shipping costs.

If your order arrives damaged, please contact us as soon as possible by email at obchod@acra.cz
or by phone at +420 481 389 087. Please have your order number and photos of the damaged items ready. We will work with you to arrange a replacement, exchange, or refund.

Yes, items purchased on sale can be returned or exchanged as long as they are not damaged and meet the standard conditions for returns or exchanges.

Yes, you can return or exchange items directly at our ACRA.cz store. Please bring the item in its original packaging along with your receipt, and our staff will exchange it for you or accept it for a refund.