Shopping information

We ship orders the next business day. Delivery within the Czech Republic usually takes 1-2 business days, depending on the selected carrier.

Yes, we deliver goods throughout Europe.

As soon as we receive the goods, which must be undamaged and in their original condition, we will refund your money within 14 days of delivery to our address.

Once an order has been placed, it cannot be changed. However, we will work with you to find a solution. Call us as soon as possible at: +420 481 389 087 or email us at: obchod@acra.cz and we will advise you on what to do next.

After you place your order, we will email you about all the important steps. Once we ship your order, you will be able to track it using the link provided by the carrier.

If you encounter a problem during payment, check the information you entered and make sure you have sufficient funds in your account. If the problem persists, please contact our customer support at +420 481 389 087 or email us at obchod@acra.cz.

Together, we will solve everything.

If you want to change your payment method after placing your order, please contact our customer support at +420 481 389 087.

We will send you a confirmation of successful payment by email. If the payment is not successful, we will notify you by email with instructions on how to repeat the payment.